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Phone Handsets

Mitel Phone Handsets
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Phone Systems

Mitel Telephone Systems
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Avaya Telephone Systems

Mitel Customer Service Manager enables informal call centers to efficiently monitor, manage and route calls. In addition to business-wide reporting functions, Customer Service Manager provides intelligent call routing, performance and agent activity reporting, along with agent productivity tools including screen pop and CRM integration.

Business Dashboard

The Mitel Business Dashboard is a real-time monitoring tool that works with the 5000 CP to monitor call activity and collect trend data. It provides employees with a complete view of every internal and external call on the customer's phone system. By identifying calling patterns and performance trends in this way, your company can more effectively connect with customers and suppliers while lowering communications costs.

Specifically, Business Dashboard provides real-time and historical reports on call costing, trunk usage, traffic patterns, extension-based work groups and traffic levels, and peaks and frequencies for teams or departments. With these statistics, your company can optimize system resources and determine the best use of employee time. Managers can generate reports for the entire company or for a specific department, team or employee.

Unified Communicator Express

Mitel Unified Communicator (UC) Express is a desktop assistant that runs directly from a PC without the need for an applications server. It seamlessly combines telephony with Microsoft Outlook and Windows search functionality, providing users with a range of intelligent call-handling facilities and productivity enhancements. Since it does not require a server, UC Express is available at no additional chart when a Mitel 5000 system is purchased. It can be deployed both as a desk phone companion and as a softphone, so users who require both capabilities can move seamlessly between environments.

From a Microsoft Windows taskbar on their PC desktop, UC Express users can manage and access productivity tools that enhance responsiveness to customers, suppliers and partners. Features such as Click-to-Dial, Caller ID Pop-Up, Single-Click Conference/Transfer, and Online Call History can be launched with the touch of a button. This simplifies routine communications, especially for users who depend highly on the phone to do their jobs.

UC Express Softphone is a purchasable option in addition to UC Express, which provides a basic softphone capability and similar functionality to UC Express but is aimed at mobile or remote workers, enabling them to become more accessible to customers, management and their co-workers regardless of location.

Unified Communicator Advanced

Mitel Unified Communicator (UC) Advanced provides users with a single access interface for all their business communication needs. It not only gives unprecedented control over all communications methods, but it also provides real-time access to everyone in the organization. Your companies employees on and off the premises can find, communicate and collaborate with others quickly, easily and in the moment. UC Advanced offers a rich feature set including voice, presence, video, messaging (including integrated Visual Voice Mail via Mitel NuPoint Unified Messaging), conferencing, collaboration, contact management and mobility. It also offers a softphone and integration with Dynamic Extension Express. For ultimate functionality, UC Advanced integrates with leading business productivity tools such as Microsoft Exchange, Outlook, and Office as well as IBM Lotus Notes.